Privacy Policy for A List Physical Therapy – Healthcare Staffing Call Center
Introduction
At A List Physical Therapy PCm we value the privacy and confidentiality of the personal information provided to us by our clients, healthcare professionals, and job candidates. As a call center specializing in healthcare staffing, we are committed to protecting your privacy and ensuring that any personal data we collect is handled responsibly and in accordance with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), and other relevant federal and state laws.
This Privacy Policy explains how we collect, use, store, and protect your personal information, and outlines your rights regarding your data.
1. Information We Collect
We may collect the following types of information during our interactions with you:
Personal Identification Information: Such as name, address, phone number, email address, date of birth, and Social Security number (SSN).
Professional Information: Including professional qualifications, work history, certifications, licenses, and educational background for healthcare staffing purposes.
Health-Related Information: As required for healthcare positions, including medical history, immunization records, and other health-related data required to fulfill staffing needs.
Communication Information: Any communication details, including voice recordings of phone calls, emails, and other correspondence with clients, job candidates, or healthcare professionals.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
To facilitate healthcare staffing services, including placing qualified healthcare professionals in temporary or permanent positions.
To verify qualifications and credentials of job candidates for healthcare staffing.
To communicate with clients and candidates regarding job opportunities, placement status, or other related matters.
To comply with legal and regulatory requirements, including HIPAA, to ensure the proper handling of health-related data.
To improve the quality of our services, such as by evaluating call center interactions, training staff, and enhancing customer service.
3. Sharing Your Information
We may share your personal information in the following circumstances:
With Clients: We may share your professional qualifications and credentials with healthcare facilities and organizations that require staffing services, provided they have a legitimate need to know.
With Third-Party Service Providers: We may disclose your information to trusted third-party vendors who provide services on our behalf, such as background checks, IT support, and payroll processing, as long as they agree to uphold similar privacy standards.
Legal and Compliance Purposes: We may disclose your information if required by law, such as in response to a subpoena, court order, or to comply with legal or regulatory obligations, including HIPAA.
We will not sell, rent, or otherwise disclose your personal information to third parties for marketing purposes.
4. Security of Your Information
We take the security of your personal information seriously and have implemented various technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, and destruction. These include encryption, secure servers, and regular security audits.
Despite these measures, no system can be completely secure, and we cannot guarantee the absolute security of your data.
5. Your Rights and Choices
As a data subject, you have certain rights regarding your personal information. These rights may include:
Access: You have the right to request a copy of the personal information we hold about you.
Correction: You may request to update or correct any inaccurate or incomplete personal information.
Deletion: In some cases, you may request the deletion of your personal information, subject to certain legal obligations or retention periods.
Opt-Out of Communications: You may choose to opt-out of receiving marketing communications or other non-essential communications from us at any time.
To exercise these rights or if you have any questions or concerns about your personal data, please contact us using the information below.
6. Retention of Your Information
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your personal information is no longer needed, we will securely dispose of it in accordance with our data retention and disposal policies.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will post the updated policy on our website with an updated effective date. Please review this policy periodically to stay informed about how we protect your personal information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
A List Physical Therapy PC
295 Madison Avenue Fl12, New York, NY 10017
(646)208 6108
dechavez@alistpt.com
This policy is a general template, so make sure to tailor it based on the specific services your company provides, the data it handles, and any jurisdictional privacy regulations it must comply with.